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Fremont, California - USD Full Time Posted: Friday, 15 March 2019
 
 
Field IT Support Engineer Diagnose, troubleshoot and configure equipment including laptops, desktops, tablets, and other devices for end users this includes hardware and common windows operating systems and applications. Support users in a timely manner and ensure daily operational tasks are performed efficiently. Provide technical support to users. Collaborate with service delivery and other team members on hardware and software recommendations for customers. Work with third party service providers and vendors to resolve issues. Maintain overall ownership of user's issue service ensuring that they receive resolution within a reasonable time frame. Provide initial assessment of urgency and business impact on all service calls. Record incident resolutions in the Help Desk tool. Provide outstanding customer service. General technical troubleshooting. If interested, please email Tyler.Auricchiorht.com? Standard business hours weekday schedule. After-hours project work may be required at times. Travel to various client sites to provide solutions is required. Must be able to lift 40 pounds with no problem. Must have vehicle. Ability to work independently and in a team environment. Highly motivated, responsible individuals with outstanding customer service skills. Previous PC computernetworking technician experience 2+ years in field or related area. Excellent communication, technical troubleshooting and diagnostic skills. Skills Experience with basic wired and wireless networking technologies and consumer Internet services. Basic understanding of configuring and troubleshooting network devices such as firewalls, switches, and routers. Advanced understanding and experience in installation, configuration and troubleshooting with various desktop operating systems such as Windows 7, Windows 10, MAC OS's in an enterprise environment. Knowledge and experience in installation and configuration of network peripherals such as printers and scanners. Experience with standard Microsoft applications such as Office 2010, 2013, 2016, and Office 365 usage and support. Experience with advanced virus removals in enterprise environments. Strong understanding of computer and peripherals hardware. Ability to diagnose and replace faulty components such as hard drives and RAM. Experience with standard Microsoft applications such as Office 2010, 2013, 2016, and Office 365 usage and support. Experience in troubleshooting and configuration of mobile devices such as tablets and smart phones for enterprise applications such as corporate email. If interested, please email Tyler.Auricchiorht.com

Fremont, California, United States of America
IT
USD
Robert Half Technology
Robert Half Technology
JS6874_C1ED58BDDF09C977A7388C59F8D6FA9A/668589093
3/15/2019 1:42:24 AM

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